How to Write E-commerce Chatbot Scripts that Sell

ecommerce chatbot

For a flawless consumer experience, you must integrate your eCommerce platform with your chatbot technology. The chatbot should be able to access client information, order history, and offer specialized services. Your chatbot should be one that can keep up with your business size. It would be unwise to use an ecommerce chatbot designed for small businesses if you run an enterprise. Here are the factors you need to consider to choose the best ecommerce chatbot for your business. Chatbots can help reduce support costs by providing self-service options that let customers find answers to their questions without contacting a live representative.

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Chatfuel is one of many chatbot examples that free you from all coding duties. Get started with an easy-to-use chatbot that delivers results in weeks. You can start with a free plan, then upgrade once you’re ready to commit to a premium solution and extend your bot functionality.

What are the main features of a chatbot for online stores?

A bot can understand the requirements of the visitors by analyzing the products in their carts and wish-list. This can result in the growth of the customer base as well as an increase in sales. The first thing you need to do is decide your eCommerce AI chatbot’s goal. Maybe you want it to act as a catalog for your products on other touch-points like WhatsApp, Telegram, and Messenger. Or, perhaps you’d like to use it to drive sales over these channels.

ecommerce chatbot

This is one of the most frequently-used systems for creating Facebook Messenger chatbots. It also includes a payment system via Stripe (or Facebook itself, if the seller is based in the United States), retargeting options, CRM and email integration, and analytics. It also accepts API integration and allows you to suggest products, bookings or any other information you wish to add to your chatbot.

Showcase Product Catalogues

While Insomnobot3000 might not be directly creating sales, it’s definitely driving brand awareness. This latter ability really capitalises on the popularity of social media platforms such as Instagram. The reservation bot is a shining example of using a chatbot to connect the online and in-store sales process. The bot also makes listing recommendations based on past purchases, and allows users to provide feedback on items and sellers. That’s a staggering proportion of the market, suggesting that chatbots will soon become a staple of the ecommerce world. Before you start working with chatbots, you need to decide on the purpose and functions of your chatbot.

Walletly is a brilliant tool that lets you send mobile push notifications to your customers’ mobile wallets. Messenger ads are now widely used by eCommerce brands and studies show that they work really well. On average, they can reduce the cost per lead by 30x-50x, compared to regular Facebook display ads (MobileMonkey).

Limited Omnichannel Experience

By the end of 2023, businesses will save approximately 2.5 billion customer service hours and $11 billion. You can integrate your messenger app with a loyalty card chatbot API. This loyalty card creates discount codes in a sequence that is unique to each user. Chatbots can also share limited-time offers and send notifications when the deals are about to expire. This ultimately helps in building brand loyalty and boosting sales.

ecommerce chatbot

Try building this chatbot on your own, or customizing it for your use case. Try Redis Enterprise for free or pull our Redis Stack docker container to get started. With our products dataset fully loaded, we perform some final preprocessing steps to clean up the keywords field and to drop missing values. Conversational marketing makes it possible for customers to express what they’re feeling. They prompt eCommerce stores to empathize and take action based on consumer preferences and feedback.

Kanmo Connects with Their Users Multilingually

Natural Language Processing (NLP) –  behavioural technology that enables AI to interact with humans through natural language. Bots can be used to notify customers when new products are added to the product line. This is important for those who want to take care of preserving their own profit and not lose it due to insufficiently built communication. The function of informing is not the direction where human intellectual labor would be absolutely necessary. On the contrary, here the winner is the one who knows how to quickly notify the target audience about new opportunities. Especially when it comes to seasonal products, promotions, and discounts.

  • Manychat is a great bot platform that has some really unique features and capabilities for marketers – like chatbot landing pages, popups, analytics, and much more.
  • As mentioned above, chatbots can connect to live chat agents if they cannot help with a question.
  • Each pricing plan has more features than the last as the price goes up.
  • Adding a Send Message call to action (CTA) to your Facebook Page is a quick and easy way to enable any visitors to your Page to message your chatbot in just one click.
  • After designing their own shoes, customers had the option to share it (or save) or even buy it.
  • While getting new messages from new customers is exciting, some of them might be window shoppers who have no intention to purchase.

AI chatbots can relieve your customer support team of some of these duties, allowing them to focus on solving more complicated problems and increasing productivity. The ability of chatbots to gather and analyze client data to provide individualized advice and help is another significant advantage. This degree of personalization can boost client loyalty and increase revenue. This chatbot provides data storage so that your ecommerce AI bot platforms can understand how to pose similar queries in the future. It even offers media blocks to help your chatbot add additional intrigue to the conversation. Kik and Sephora virtual assistants are the finest examples of how eCommerce companies will benefit from AI chatbots.

Website chatbot by H&M

Use our Chatbot-Live chat hybrid to communicate, answer FAQs, and resolve customer issues. Serviceform’s ecommerce Chatbot can also sniff shopper carts and trigger actions. Sephora used this chatbot to increase the sales of their business and developed their business around potential customers. Sephora Virtual Assistant is one of the interesting eCommerce chatbots that enhances the customer experience by understanding their personal preferences. Ochatbot connects to all eCommerce platforms and offers real-time solutions for your customers’ questions. If you are planning to implement a code-free AI bot on your website, Ochatbot is the right option for you.

ecommerce chatbot

There are a number of apps in our App Store that help you set up a chatbot on live chat, social media platforms or messaging apps like WhatsApp, in no time. All you need to do is evaluate which of the apps suits your needs the best, the integrations it has to offer and the ease of set up. Now imagine having to keep up with customer conversations across all these channels – that’s exactly why businesses are using ecommerce chatbots. Imagine having to ‘immediately’ respond to a hundred queries across your website and social media channels – it’s not possible to keep up. Now, with the use of chatbots in e-commerce, retailers could increase customer acquisition, retention and build customer loyalty. A wide range of use cases of AI chatbots for e-commerce and social media platforms integration opens new perspectives for your online business.

Chatbot for lookalike ads on FB

Now that we understand more about the benefits of eCommerce chatbots and what factors to consider when choosing one, let’s take a look at some quality options. Below are five of the best eCommerce chatbots currently on the market. For each, we’ll discuss its features, price, and potential audience. Chatbots can be particularly helpful when you don’t have a large support team (or one at all) and need help managing customer inquiries and questions. When most people think of an AI-powered chatbot they consider it as a conversational interface.

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Glossary Definition for Natural Language Understanding NLU

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